Refund Policy

1. Refund Eligibility

1.1 Product Purchases

We accept returns and issue refunds for products under the following conditions:

• The request is made within 30 days of the purchase date
• The item is in its original condition, unworn, unwashed, and with all tags attached
• The item is in its original packaging, where applicable
• You have proof of purchase (order number, receipt, or confirmation email)

1.2 Digital Products and Subscriptions

For digital products (e-books, guides, templates) and subscriptions:

• Digital products may be eligible for a refund within 14 days of purchase if you have not downloaded or accessed the content
• Monthly subscriptions can be canceled at any time, but refunds are not provided for partial months
• Annual subscriptions may be refunded on a prorated basis if canceled within 30 days of the initial purchase or renewal date

1.3 Courses and Workshops

For online courses and virtual workshops:

• Refunds may be issued within 7 days of purchase if you have not accessed more than 20% of the course content
• For in-person workshops, refunds may be issued up to 14 days before the scheduled event date
• Cancellations within 14 days of an in-person event may receive a partial refund or credit for future events

2. Non-Refundable Items and Services

The following items and services are generally not eligible for refunds:

• Items marked as "Final Sale" or "Non-Returnable"
• Gift cards (except where required by law)
• Personalized or custom-made items
• Digital products that have been downloaded, accessed, or used
• Shipping and handling fees (unless the return is due to our error)
• Transaction fees charged by payment processors
• Courses or workshops after the refund eligibility period has passed

3. Refund Process

3.1 How to Request a Refund

To initiate a refund request, please follow these steps:

1. Contact our customer service team at refunds@fashionistablog.com or call +1 (947) 341-3933
2. Provide your order number, purchase date, and the reason for your refund request
3. For physical products, you will receive return instructions and a return authorization number (if applicable)
4. Return the item(s) following our provided instructions
5. Once we receive and inspect your return, we will process your refund

3.2 Return Shipping

Please note the following regarding return shipping:

• Return shipping costs are the responsibility of the customer, except in cases of damaged or incorrect items
• We recommend using a trackable shipping method and purchasing shipping insurance for valuable items
• Keep your return shipping receipt and tracking information until your refund is processed
• For international returns, please note that you are responsible for any customs fees, taxes, or duties incurred

3.3 Damaged or Incorrect Items

If you receive a damaged or incorrect item:

• Contact us within 48 hours of receiving your order
• Include photos of the damaged item or packaging in your communication
• We will arrange for return shipping at our expense and send a replacement or issue a full refund

4. Refund Processing Time

4.1 Review Period

Once we receive your returned item(s), we will inspect them to ensure they meet our return conditions. This process typically takes 2-3 business days.

4.2 Refund Issuance

After approving your return, we will initiate your refund:

• Credit card refunds: 3-5 business days to process, then 5-10 business days to appear on your statement (timing varies by financial institution)
• Debit card refunds: 5-10 business days
• PayPal refunds: 2-3 business days
• Store credit: Issued immediately upon approval

4.3 Refund Notification

You will receive an email notification when your refund has been processed. If you haven't received your refund within the expected timeframe, please check the following:

• Your bank or credit card statement
• Your email spam or junk folder for our notification
• If the refund is still missing, contact your credit card company or bank, as it may take some time to process

5. Refund Methods

Refunds will be issued using the same payment method used for the original purchase:

• Credit or debit card purchases will be refunded to the same card
• PayPal purchases will be refunded to your PayPal account
• Other payment methods may be refunded via store credit or check

In certain circumstances, we may issue refunds in the form of store credit or gift cards, particularly for:

• Returns without receipts or beyond the standard return window (at our discretion)
• Special promotional items
• Items purchased with gift cards or store credit

6. Special Circumstances

6.1 Promotional and Sale Items

Items purchased during promotions or sales may be subject to special return policies:

• Items marked as "Final Sale" cannot be returned or exchanged
• Promotional discounts may not be applicable on replacement items in exchanges
• Refunds for items purchased with promotional discounts will reflect the actual amount paid

6.2 Gift Returns

For items received as gifts:

• Returns of gifts may be processed as store credit or gift cards
• Gift recipients may need to provide the order number or receipt information from the purchaser
• We can help locate orders using the recipient's information if necessary

6.3 Exceptions and Goodwill Refunds

In certain situations, we may consider refund requests outside our standard policy as a goodwill gesture. These are evaluated on a case-by-case basis and are at our sole discretion.

7. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically to stay informed about our refund terms.

For purchases made before a policy change, the refund policy in effect at the time of purchase will apply.

8. Contact Information

If you have questions about our Refund Policy or need assistance with a return or refund, please contact us: